Cancellation Policy

Last-minute cancellations and unfulfilled appointments are really tough for small businesses like The Roots Foundation. Your cooperation with our cancellation policy is hugely appreciated!


Cancellation terms

Please give at least 12 hours’ notice to cancel or amend your booking. After this, the following charges will apply:


50% of your service price

– if you cancel or reschedule within 12 hours of your appointment

100% of your service price

– if you do not attend your appointment


Charges will be applied to your booking account and  will be taken in person, at your next appointment with us.


Please give us plenty of notice for cancellations or amendements. It makes a huge difference to our team! 


You can manage your booking by following the links to cancel or reschedule, featured in your confirmation email.


We have taken great care to introduce a fair policy, which helps protect the future of The Roots Foundation. We understand that life doesn’t always go to plan – rest assured that genuine, unforeseen circumstances will be honoured. If you have any questions or concerns, please don’t hesitate to get in touch. Thank you so much for your support and understanding!