Cancellation Policy

Due to an unfortunate increase in last-minute cancellations and unfulfilled appointments, we now have a cancellation policy.  All online bookings require payment card details.


Cancellation terms

It is free to cancel or reschedule your appointment up to 12 hours before your appointment time. After this, the following charges will apply:


50% of your service price

– if you cancel or reschedule within 12 hours of your appointment

100% of your service price

– if you do not attend your appointment


Please allow 24 hours for cancellations or rescheduling. It makes a huge difference to our team! 


You can manage your booking by following the links to cancel or reschedule, featured in your confirmation email.


We have taken great care to introduce a fair policy, which helps protect the future of The Roots Foundation. We understand that life doesn’t always go to plan – rest assured that genuine, unforeseen circumstances will be honoured. If you have any questions or concerns, please don’t hesitate to get in touch. Thank you so much for your support and understanding!